Refund Policy

At Haramain Shop, we are committed to offering premium Islamic products such as Quran Lamps, Azan Clocks, and other essentials that bring spiritual value to your home. We value your satisfaction and strive to ensure a smooth shopping experience. However, we understand that there may be situations where a refund is needed.

Please review our refund policy below.

 

1. Eligibility for Refunds

  • Refund Window: Refund requests must be submitted within 7 days of receiving your order.

  • Condition of Products: To be eligible for a refund, items must be unused, in original packaging, and in the same condition that you received them.

  • Proof of Purchase: A valid order number or invoice must be provided to process your request.

 

2. Return Shipping Responsibility

  • If the return is initiated due to a change of mind, wrong product ordered, or any issue from the buyer's side, the return shipping cost will be borne by the customer.

  • This return shipping charge will be deducted from your total refund amount.

  • You must arrange to ship the product back to our warehouse. Once we receive and inspect the item, the refund process will begin.

 

3. Non-Refundable Situations

  • Used or damaged products

  • Missing parts not due to our error

  • Custom or final sale items

  • Products returned after the 7-day window

  • Any product that is not returned to us

 

4. Process for Requesting a Refund

  1. Submit a Request: Email us at support@haramain.com with your order number and reason for return.

  2. Return Instructions: If eligible, we will send you return instructions including the return address of our warehouse.

  3. Product Inspection: Once we receive the item, our team will inspect it to ensure it meets the refund criteria.

  4. Refund Approval: Approved refunds will be issued to your original payment method within 5–7 business days (minus return shipping cost if applicable).

 

5. Exceptions

  • Product Errors: If you received a defective or incorrect item due to our mistake, we will offer either a free replacement or a full refund, and we will cover the return shipping cost.

  • Damages During Transit: If your product was damaged during delivery, please contact us within 48 hours of receiving the item with clear photos and unboxing video (if possible).

  • Force Majeure: In case of uncontrollable circumstances (natural disasters, strikes, etc.), refunds will be evaluated on a case-by-case basis.

 

6. Contact Us

If you have any questions about your order or our refund process, feel free to reach out. Our customer care team is here to help:

support@haramain.com
Haramain LLC, Jeddah 23336, Saudi Arabia

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